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Frequently Asked Questions

Placing an order:

Why was my order cancelled?

On rare occasions, items may sell out more quickly than expected – and inventory may become unavailable. If this happens, we will send you an email notification within 2 business days. If there are other remaining items in your order they will still be sent as usual. 

I want to cancel my order.

We can’t wait for you to get your new gear so we are pretty quick to process orders. If you would like to cancel your purchase – let us know right away!  Send an email to online.hk@titika.ca with your order number to let us know and we will do our best to call it off ASAP. Unfortunately, we can only cancel orders the same business day that they were made. (If an order is placed on a holiday or weekend, we will only be able to cancel it the following business day.) Once tracking details have been sent, we can no longer cancel the order.

I’ve placed an order but I want to make changes to it.

Unfortunately we cannot make changes to an order once it has been placed. This includes adjusting a size or color, applying a discount code, or adding and removing items from the purchase. We apologize for the inconvenience.

Shopping:

I really love an item but it’s sold out in my size! When are you getting it back?

Get ‘em while they’re hot! Some styles will sell pretty quickly – so it’s a good idea to grab them while they’re still available. If you’ve missed out – don’t worry! You can sign up to receive an email once the product is back in stock. Simply visit the product’s page, click on your size and enter your email. We’ll make sure to let you know once it’s back!

What size am I?

Our sizing chart can be found online here. Titika also offers free returns for any regular priced online purchases in case it doesn’t work out.

I have feedback about an item or style I’d like to share.

Lay it on us! We love to hear your thoughts. For feedback related to specific product, leave a review on the product’s page. Your comments will help other shoppers and are also sent to us so that we can notify our design team. For all other feedback or inquiries – contact us at online.hk@titika.ca.       

Shipping:

I have an issue with the shipping of my package.

All orders are sent from our warehouse using SF Express or Fedex, depending on the shipping regions. Once a package leaves our warehouse, it is out of our hands here at Titika and becomes the responsibility of the courier. For questions regarding tracking or locating your package once it has been shipped – please contact SF Express or Fedex directly and provide your tracking information.

Does Titika ship to my country?

Yes. Titika currently ships internationally. Simply click on the flag in the top right corner of your desktop, or visit titikaactive.ca for Canada orders, titikaactive.com for USA or titikaactive.hk for International.

Returns:

I’ve received my online store credit – how do I use it?

Titika issues online store credit in the form of an online gift card. Once your online credit has gone through – you’ll receive an email notification with a code for your credit balance. When you’re ready to make a purchase, enter the provided code at checkout. Any balance that remains on your card will carry over for future purchase(s). Online credit can only be used for our online store.

Quality:

What is your quality policy?

Titika holds quality to a high standard. Our team of designers put hours of thought and attention to detail into each garment to create quality active wear that holds

up from workout to night out. If your product has evident quality issues, please contact the store where you purchased your garment or email online.hk@titika.ca for online purchases if your gear isn’t performing for you.

My leggings have started to pill – is this a sign of poor quality?

While Titika strives to create quality, durable garments, a small amount of pilling may occur with certain fabrics over time due to wear and tear and is not a sign of poor quality. Pilling occurs due to abrasion of fabrics rubbing together and can easily be removed by carefully using a razor along the fabric or using a pill shaver. If you have any further questions about pilling please email online.hk@titika.ca or contact the store where you made your purchase.

Have a question that wasn't answered here?
Email online.hk@titika.ca to speak to a customer support representative.

 

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