Frequently Asked Questions

On rare occasions, items may sell out more quickly than expected or inventory may become unavailable. In these instances, we will let you know by email within two business days.

為什麼我的訂單被取消了？

在極少數情況下，商品可能在不同的平台上同時售出，而庫存未能如期更新。 如果發生這種情況，我們將在2個工作日內向你發送電子郵件通知。 如果你的訂單中有其他商品，它們仍會如常寄出。

We can’t wait for you to get your new gear so we are pretty quick to process orders. If you would like to cancel your purchase – let us know right away!  Send an email to online.hk@titika.ca with your order number to let us know and we will do our best to call it off ASAP. Unfortunately, we can only cancel orders the same business day that they were made. (If an order is placed on a holiday or weekend, we will only be able to cancel it the following business day.) Once tracking details have been sent, we can no longer cancel the order.

我想取消訂單。

為了讓你更快能穿上新衣服，我們會儘快處理你的訂單。如你想取消訂單，請儘早通知我們。發送電郵到online.hk@titika.ca，並告知我們你的訂單號碼，我們會暫停處理你的訂單。我們只能在下訂單的同一個工作天內取消訂單。（如訂單在假期或周末提交，在接下來的工作天也會接受取消訂單申請。）當你收到內含運單號碼的確認電郵後，你將不能取消訂單。

Unfortunately we cannot make changes to an order once it has been placed. This includes adjusting a size or color, applying a discount code, or adding and removing items from the purchase. We apologize for the inconvenience.

我已經提交了訂單但我想作出修改。

很遺憾，訂單提交後我們無法為你修改訂單。包括更換碼數或顏色，使用優惠碼，加／減商品。造成不便，敬請原諒。

Our sizing chart can be found online here. Titika also offers free returns for any regular priced online purchases in case it doesn’t work out.

我應該穿什麼碼？

你可以在這裡找到我們的尺碼表。如你發現碼數不合，Titika為所有正價貨品提供免費退貨服務。

Lay it on us! We love to hear your thoughts. For feedback related to specific product, leave a review on the product’s page. Your comments will help other shoppers and are also sent to us so that we can notify our design team. For all other feedback or inquiries – contact us at online.hk@titika.ca.     

我想分享我對某產品或款式的意見。  

告訴我們吧！我們喜歡聆聽你的想法。如內容與某商品有關，你可以在產品頁面下方留下意見。你的意見可以幫助到其他想購買這件產品的人，而我們也會把意見轉告給我們的設計團隊。如有其他意見或查詢，你可以透過online.hk@titika.ca聯絡我們。

All orders are sent from our warehouse using SF Express or Fedex, depending on the shipping regions. Once a package leaves our warehouse, it is out of our hands here at Titika and becomes the responsibility of the courier. For questions regarding tracking or locating your package once it has been shipped – please contact SF Express or Fedex directly and provide your tracking information.

我在包裹運送上有疑問。

所有的訂單會因為不同地區，經順豐速運或聯邦快遞寄出。當包裹離開Titika，交到快遞員手上後，你有任何關於派送的問題都應該直接聯絡順豐速運或聯邦快遞，及主動提供運單編號。

For country specific shipping information, click on the flag in the top right corner of your desktop, or visit titikaactive.ca for Canada orders, titikaactive.com for USA or titikaactive.hk for International.  For any further shipping inquiries, please contact online.hk@titika.ca for more information.  

Titika holds quality to a high standard. Our team of designers put hours of thought and attention to detail into each garment to create quality active wear that holds up from workout to night out. If your product has evident quality issues, please contact the store where you purchased your garment or email online.hk@titika.ca for online purchases if your gear isn’t performing for you.

有關產品質量問題

Titika始終堅持高標準的生產質量。我們的設計師團隊在每件衣服的設計上都花了很多的精力，並關注細節，目的就是為了創造出高質量的運動服。如果你購買到的產品存在明顯的質量問題，請聯繫我們的客服，並發送電子郵件至online.hk@titika.ca 

My leggings have started to pill – is this a sign of poor quality?

While Titika strives to create quality, durable garments, a small amount of pilling may occur with certain fabrics over time due to wear and tear and is not a sign of poor quality. Pilling occurs due to abrasion of fabrics rubbing together and can easily be removed by carefully using a razor along the fabric or using a pill shaver. If you have any further questions about pilling please email online.hk@titika.ca.

購買的運動褲起球了，這是質量不好嗎？

儘管Titika致力於生產優質耐用的服裝，但隨著時間的流逝，某些織物可能會因為磨損而出現少量起球現象，但這並不表示質量差。起球的現象是由於織物的摩擦而發生的，可以通過使用一些工具將這些衣服表面上的織物輕鬆除去。如果你對起球有其他的疑問，請發送電子郵件至 online.hk@titika.ca.

Our promo code system is an automated process and the promo code would not be automatically sent to people who have previously subscribed to our mailing list. This will most likely be why you did not receive your welcome email. If you had not previously entered your e-mail, please e-mail us at online.hk@titika.ca for online purchases.

我登記了我的郵箱地址但沒有收到優惠碼

一旦新客戶在Titika的系統裡登記了郵箱地址後，我們的系統會自動通過郵件發出優惠碼。但有時可能因為系統的原因，導致客人沒有收到。如果您在註冊了郵箱之後沒有收到優惠碼，請通過郵件online.hk@titika.ca聯繫我們的客服，客服將會手動發給您優惠碼。

Yes, gift cards are considered a form of payment and can be applied at the same time to the same order as a promotional code. Simple enter in your promotional code at checkout, followed by your gift card code.

同一單可以同時使用優惠碼和購物卡嗎？

可以，購物卡也是結賬的一種方式，作為現金來使用，所以可以與優惠碼一同使用。