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Changing Or Cancelling an Order 更改或取消訂單

After you have submitted your order through our online store we will not be able to make any changes to the order details. If you need to cancel your order for any reason, please contact our Customer Service line right away at 1-844-604-5660 OR online.hk@titika.ca. If your order has already been processed through the warehouse, we will not be able to cancel it.

提交訂單後,你將不可以再修改訂單內容。如你需要取消訂單,請聯絡我們的客戶服務專員,可透過熱線電話2345 5255或電郵到online.hk@titika.ca。如你的訂單已經寄出,你將不能取消訂單。

Tracking an Order 追蹤訂單

When your order has been fulfilled, you received a confirmation email with a Fedex/SF Express tracking number and a hyperlink which links to courier website.
當你的訂單已經寄出後,你將會收到一個電郵,內含一組Fedex或順豐快遞運單號碼及一個快遞公司的鏈結。

For shipping and tracking related inquiries, please call the Fedex Customer Support Centre directly at (852) 2730 3333 or SF Express at (852) 2730 0273 and have your tracking number or PIN at hand for reference.

如對快遞服務有任何查詢,請致電Fedex客服熱線(852) 2730 3333或順豐快遞客服熱線(852) 2730 0273,並告知他們你的運單號碼。

Order Confirmation 訂單確認

As soon as you place your order, you will receive a confirmation email that we have received the order. At this time, the order is pending and has not yet been processed.

當你成功下單後,你會收到一個確認電郵以示你的訂單已被接受。這時,你的訂單正在列隊中,並未開始處理。

As soon as your order has been processed and ships, you will receive an email confirmation to the email address you entered on your order. This email will contain your tracking number. If for some reason, you did not receive an email, please check your spam folder and add online.hk@titika.ca to your safe sender list.

當你的訂單已被處理及寄出,你會收到一個確認電郵,內含運單號碼。如你沒有收到確認電郵,請查看電郵的垃圾箱,並將online.hk@titika.ca加入聯絡人。

Cancelled/Refunded Orders 已取消/已退款訂單

While we do our best to keep our website up-to-date with inventory quantities, there could be an instance where the item you ordered suddenly became out of stock and is no longer available. If this does happen, you will be contacted within 24 to 48 hours about the cancellation. If your order contains other items that are in stock, we will still ship them out to you and refund the cost of the unavailable item.

我們致力保持我們的庫存系統在最更新狀態,但仍不可避免會有商品突然缺貨的情況出現。如發生以上情況,你會在24至48小時內收到取消訂單通知。如你的訂單內有其他商品在庫,我們會為你處理有庫存的商品並將缺貨商品退款給你。

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